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Public Health Lab FAQs

If I have a concern about the clinical laboratory operations and would like to lodge a complaint who do I contact?  (Examples of laboratory operations include: quality of testing, unlabeled specimens, unethical practices; e.g., record falsification, proficiency testing cheating, confidentiality of patient information.)

Call Customer Service for the Public Health Laboratory at 501-661-2363.


If I feel that my complaint was not resolved what else can I do?

You may file a complaint with the Centers for Medicare and Medicaid Services (CMS).  To get information on how to file a complaint, a brochure is available on the CMS web site that gives this information. The brochure can be found here:

Public Health Accrediation Board
Arkansas Department of Health
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4815 W. Markham, Little Rock, AR 72205-3867